Expertise – Project Operations

Professional Services

Software

Project Operations

Run a mature, sophisticated professional services organization that delivers projects profitably, on time, on budget and aligned to customer expectations and makes the most efficient use of its resources.

The problem

Your customers have an inconsistent experience with your projects. Project managers take an individual approach to managing and delivering projects. Some projects are delivered on time and on budget and some are not. You don’t know which projects are profitable and which are not and why. Some of your resources are overworked and some are under-utilized. Your work backlog is not easily visible or accessible to under-utilized resources. You lack the data to make informed hiring decisions.

Our solutions

We work as a part of your team in a fractional, staff augmentation model. We do the leg work to help you make the most effective use of TekStack software and ensure the smooth running of your professional services organization. We act as a supporting resource for your Head of Services, allowing them to focus on customers, team coaching and program management.

How our Project Operations service will make an impact

Consistent project delivery by using templated plans
Improved customer experience
Shortened onboarding time for new employees
Less dependence on a small number of senior team members
Increased utilization
Better visibility on backlog
Visibility on project profitability
Increased revenue
Increased capacity on same team size
Better visibility on current state of projects
More trust in data

What’s included in this Managed Service?

Project Template setup, maintenance, and improvement
Classification of projects, project tasks, and user stories for cross performance comparison
Project hygiene; assigning PMs, resources, and projects have accurate dates and progress %
Time sheet tracking ensuring time sheets are submitted for all resources on time
Track resource utilization identifying team members that need more work
Generate project status report templates
Present project insights on a monthly basis including backlog, resource utilization, profitability, and task variances

$2,950 / per month

This managed service requires software modules from TekStack

Once the professional services blueprint is complete, companies may be interested in our PMO coaching services

TekStack Delivery

Your PSA platform that includes account, contact, and opportunity management

$895 per month

TekStack Revenue

Your billing and invoicing platform to generate services invoice for TM, managed service, and fixed billing milestones.

+$400 / per month

Okay, here’s the fine print

Currency

Pricing in US Dollars. TekStack can provide pricing for CAD, GBP, EUR, and AUD.

Scope included

Up to 50 active projects, and 30 billable team members.

Pricing Terms

Pricing based on annual term paid in advance. Monthly pricing is available through our business partner Capchase on an annual term. Just add 10%. Payment by ACH, Wire, or Credit Card. For Credit Card, add 4% processing fee.

Waive Implementation Fees

For customers that contract TekStack managed services, TekStack will waive one-time implementation fees of up to $5,000.

Managed Services require TekStack Software

Our Managed Services offerings are designed to complement TekStack’s software platform. Unfortunately these services are only available to TekStack software customers.